Business News | Air India Accelerates Customer Service Transformation with Salesforce Agentforce

Get latest articles and stories on Business at LatestLY. Bengaluru (Karnataka) [India], September 16: Salesforce, the #1 AI CRM*, today announced that Air India is expanding its use of Agentforce across customer service. Deploying AI agents beyond its initial refund-processing use case, the airline is now solving a broader set of complex service workflows. Powered by Agentforce, Air India is reimagining customer service with intelligent, end-to-end experiences that understand customer intent, validate requests, connect intelligently across enterprise systems, and take action in real time. By enabling faster resolutions, effortless customer journeys, and smarter service at scale, Agentforce is helping Air India advance its ambition to become an agentic airline of the future.